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 Casino Knowledge - All About Casinos

 

 All About Casinos

  • Casino Personnel
    All casino personnel wear uniforms, to easily identify their position. These are often a variation on evening wear, with the men wearing bow ties and waistcoats, and the women in long dresses. Inspectors, pit bosses and managers are traditionally dressed in formal suits or tuxedos. General managers usually wear business (dress) suits. In resort casinos, which often have a strong decor theme, uniforms tend to be less formal and frequently reflect the overall design concept

Each table is operated by at least one dealer (also called a "croupier"), who is responsible for running the game and operating the equipment. On card tables (blackjack and poker), this includes shuffling and dealing the cards. On roulette the dealer spins the ball. The dealer's duties vary with each game, but generally include exchanging money into chips, placing player's bets, giving instructions about the game, paying out winning bets and collecting losing bets on the casino's behalf, and monitoring players' behavior.

Inspectors watch over the tables. They are responsible for checking that the dealer is operating the game correctly and that players are neither cheating nor being cheated. Each inspector may monitor more than one table. He or she checks large payouts and keeps records of how much each players spends and wins. The inspector notes how many high denomination chips are given to a player, and resolves any disputes that may arise between dealers and players.
If a problem occurs, such as a player not agreeing with the amount the dealer has paid out for a winning bet, or a winning chip being cleared away in error, the dealer will summon the inspector by making a kissing noise. This sound is used as it is easily heard through the noise of a casino. As all table games are recorded on video tape, any disputes are easily resolved.

Each group of tables is controlled by a pit boss, who is responsible for allocating staff to the tables and checking the work of the dealers and the inspectors. The pit boss collates details on how much an individual player is spending on passes this on to the managers. He or she also collates details about how much a specific player is winning. This information is then relayed to the cash point so when the player cashed in at the end of a gaming session, the cashier knows that the chips have been legitimately won, and were not acquired by cheating or pick-pocketing.

Casino Managers deal with the day to day running of the casino. They socialize with players and allocate complimentary benefits ("comps") such as drinks, meal vouchers, cigarettes, hotel rooms or show tickets.
A player's level of spending determines what comps she or he receives, with the highest staking customers sometimes receiving everything free. Regular slot machine players can join a special club which allows them to accumulate points that count towards comps.
Casinos may keep record of how much individual players win or lose. In countries where casinos are state controlled, these records may be scrutinized by government agencies, such as tax offices. As a control against money laundering, governments may require casinos to supply details of players who regularly spend large amounts of money. Casinos in the USA are obliged to notify the IRS (Internal Revenue Service) of US citizens with big winnings.

Security staff constantly mingle with players. Some are uniformed, while others are plain-clothed. Casinos use a variety of electronic surveillance systems, sometimes called the 'eye in the sky', to monitor the action on the gaming floor. All games are recorded, and the tapes are stored for a period of time, so that in the event of a dispute they can be played back.

While uniformed security personnel keep a lookout for pick-pockets and chip snatchers on the gaming floors, behind-the-scene staff watch the surveillance cameras. If a player is suspected of cheating, he or she will be closely watched from the control room. Players cheating will be photographed before being thrown out. Casinos share information about cheats, and their details are quickly circulated. Being caught cheating can result in a player being refused entry to all other casinos in the vicinity.

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